At ValueWebHost.com ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our Services (including Value VPS Hosting and Value Website Packages), or interact with us. We operate globally and comply with applicable data protection laws, including GDPR for EU users and CCPA for California residents.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect information to provide affordable, fast-start hosting solutions and improve your experience. The types of information we may collect include:

Personal Information

• Account Information: When you sign up, we collect your name, email address, billing address, phone number, and payment details (e.g., credit card information processed via secure third-party providers).

• Contact Information: If you contact support or submit inquiries, we collect your name, email, and any details you provide.

• Usage Data: Server logs may include your IP address, browser type, device information, and access times.

Non-Personal Information

• Technical Data: Cookies, web beacons, and similar technologies track browsing behavior, such as pages visited and time spent on site (see Section 7 for details).

• Aggregated Data: We may collect anonymized data for analytics, such as user demographics or traffic patterns.

Information from Third Parties

• We may receive data from partners, such as domain registrars or payment processors, to facilitate Services.

• If you connect via social media or third-party logins, we collect profile information with your consent.

We do not collect sensitive personal data (e.g., racial origin, health information) unless required for specific Services and with your explicit consent.

2. How We Collect Information

• Directly from You: Through account creation, purchases, forms, or communications.

• Automatically: Via cookies, server logs, and analytics tools like Google Analytics.

• From Third Parties: Payment gateways (e.g., Stripe, PayPal) handle financial data securely; we do not store full card details.

3. How We Use Your Information

We use your information to deliver high-value, affordable hosting globally. Specific uses include:

• Providing and maintaining Services (e.g., setting up VPS or website packages).

• Processing payments and managing billing.

• Communicating with you about accounts, updates, promotions, or support.

• Improving our Services through analytics and feedback.

• Ensuring security and preventing fraud (e.g., monitoring for unauthorized access).

• Complying with legal obligations, such as tax reporting.

• Marketing: With your consent, we may send emails about offers or newsletters. You can opt out anytime.

We do not sell your personal data. All uses are limited to what's necessary for our legitimate business interests or with your consent.

Legal Bases for Processing (GDPR)

Under the GDPR, we process personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our contract with you, such as providing hosting services and processing payments.

• Consent: For marketing communications or non-essential cookies, where you have given explicit consent.

• Legitimate Interests: For improving services, fraud prevention, and internal analytics, where our interests are not overridden by your rights.

• Legal Obligation: To comply with laws, such as data retention for tax purposes.

We only process data lawfully, fairly, and transparently, adhering to principles like purpose limitation (using data only for specified purposes), data minimization (collecting only what's necessary), accuracy (keeping data up-to-date), storage limitation (retaining only as long as needed), and integrity/confidentiality (securing data appropriately).

4. Sharing Your Information

We share information only as needed to provide Services or comply with laws:

• Service Providers: With trusted vendors for hosting infrastructure, payment processing, email services, or analytics (e.g., AWS for servers, Mailchimp for emails). These providers are bound by confidentiality and data protection agreements.

• Business Transfers: In case of merger, acquisition, or sale, your data may be transferred.

• Legal Requirements: If required by law, subpoena, or to protect rights, property, or safety.

• Affiliates: Within our corporate group for internal operations.

For global operations, data may be shared internationally (see Section 8).

5. Data Security

We implement industry-standard measures to protect your data:

• Encryption: SSL/TLS for data in transit; encrypted storage for sensitive information.

• Access Controls: Limited employee access on a need-to-know basis.

• Regular Audits: Security scans and vulnerability assessments.

• Firewalls and Monitoring: To detect and prevent unauthorized access.

Despite these efforts, no system is 100% secure. We cannot guarantee absolute security but commit to notifying you of breaches as required by law, including GDPR's 72-hour notification requirement to supervisory authorities and affected individuals where there's a high risk.

6. Data Retention

We retain personal information as long as necessary for the purposes outlined here, typically:

• Account data: While your account is active and for 7 years post-closure for legal/tax reasons.

• Usage logs: Up to 12 months for analytics.

• You can request deletion (see Section 9).

Anonymized data may be retained indefinitely for research. Retention periods comply with GDPR's storage limitation principle.

7. Cookies and Tracking Technologies

We use cookies to enhance user experience:

• Essential Cookies: For site functionality (e.g., session management).

• Performance Cookies: To analyze site usage (e.g., Google Analytics).

• Marketing Cookies: For targeted ads, if consented.

You can manage cookies via browser settings. Disabling them may limit functionality. For more, see our Cookie Policy. Under GDPR, we obtain consent for non-essential cookies via a clear banner or preference center.

We may use pixels or similar tech for email tracking.

8. International Data Transfers

As a global provider, your data may be transferred to and processed in countries outside your residence, including the US. For EU users under GDPR, we ensure adequate protections via Standard Contractual Clauses (SCCs), Binding Corporate Rules, or other approved mechanisms. We conduct transfer impact assessments where required to safeguard your data.

9. Your Privacy Rights

Depending on your location, you may have rights such as:

• Access: Request a copy of your data.

• Correction: Update inaccurate information.

• Deletion: Erase your data (subject to legal retention).

• Objection: Opt out of processing for marketing or legitimate interests.

• Portability: Receive data in a transferable format.

• Restriction: Limit processing in certain cases.

For GDPR-specific rights (applicable to EU/EEA residents):

• Right to be informed about data processing.

• Right to withdraw consent at any time.

• Right to lodge a complaint with a supervisory authority (e.g., your national data protection authority).

• Right not to be subject to automated decision-making (we do not use this).

For CCPA: California residents can request disclosure of data sold/shared (we do not sell data) and opt out of sales.

To exercise rights, contact us at privacy@valuewebhost.com. We respond within 30 days (extendable under GDPR). No fee unless requests are excessive or unfounded. We may require identity verification.

If we appoint a Data Protection Officer (DPO), contact details will be: dpo@valuewebhost.com.

10. Children's Privacy

Our Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors. If we discover such data, we delete it.

11. Third-Party Links

Our site may link to external sites. We are not responsible for their privacy practices. Review their policies separately.

12. Changes to This Privacy Policy

We may update this Policy periodically. Changes will be posted here with the updated date. Significant changes will be notified via email or site notice. Continued use constitutes acceptance. For GDPR compliance, we will seek renewed consent if changes materially affect processing.

13. Contact Us

For privacy questions or requests:

ValueWebHost.com privacy@valuewebhost.com

Global Support Line: +1-800-123-4567

To lodge a GDPR complaint, contact your local supervisory authority or our DPO at dpo@valuewebhost.com.

We appreciate your trust in ValueWebHost.com for your affordable hosting needs!